Posts Tagged ‘Consumer Watchdog’

Watchdogs without bites

Thursday, January 1st, 2009

Have you got the bite boy??

Have you got the bite boy??

You probably know that i don’t think much of some watchdogs. Watchdogs are supposed to protect public interests. That’s the publicized ideal. The vision or whatever the PR department calls it.

But i think that watchmice describes some of them better.

In my previous post on artificial food colourings, i said that 6 of them will be phased out in the UK by end 2009. It didn’t start out that way.

Food Standards Agency

The Food Standards Agency (FSD) is a supposedly independent Government department set up by an Act of Parliament in the UK.

After the results of the Southampton study were released, the FSD refused to recommend a ban on these colourings; Instead it squeaked that “eliminating the artificial colourings from the diet might have some beneficial effects in hyperactive children.”

On 12 Nov 08, FSD Chief Executive, Tim Smith, wrote a letter to its stakeholders in which the FSD proposed “voluntary action by UK manufacturers to remove these (six) artificial colours by the end of 2009″.

It also asked that “food placed on the market containing any of the six colours…should carry additional label information that ‘consumption may have an adverse effect on activity and attention in children’”.

Public Interests vs Commercial Interests

Voluntary? Is that the best FSD can do when the health of our younger generation is at risk?

After a bit of reading/digging, i saw the light.

FSD’s “stakeholders” included interest groups such as the Food and Drink Federation, British Retail Consortium and the Food Additives and Ingredients Association.

If FSD claimed to “protect the public’s health and consumer interests in relation to food”, why should its stakeholders include commercial interests?

When your stakeholders have completely different interests, the result is often compromise.

A Call to Watchdogs and Consumers

FSD: Make up your mind. Protect the public’s health or the companies’ pockets. You can’t do both well.

And consumers, watch out. Watchdogs may not be the champions of public interests that they claim they are.

A baffling CASE

Wednesday, January 2nd, 2008

Replies from CASE left me puzzled

A few weeks back, i wrote about my relative’s encounter with hard sell tactics at a beauty salon. Curious to know if her experience was commonplace, i turned to CASE for information. CASE is the consumer watchdog in Singapore whose mission is to inform, educate and protect consumers. I started my email with a brief description of the encounter followed by a list of questions.

Their replies, though polite, left me slightly puzzled. I’ve extracted my questions and their replies here. I’ve not revised the words.

Beauty industry covers a very wide area…

I have some questions which i hope you (or your colleague) would be able to help clarify:

1. What does “beauty industry” comprise of?

Answer: Beauty Industry covers a very wide area.

2. Do you have the figure for the number of complaints for the beauty industry for 2005-2006 or even figures prior to 2004-2005?

3. The website did not show a breakdown of the types of complaints by industry. I’m most interested to know what the majority of the complaints for beauty industry are.

Answer for 2 & 3: We regret that we are unable to provide this information,would like to seek your understanding in this matter.

4. Is there a “black list” for companies in the beauty industry and can CASE release the names of those companies should the public want to know?

Answer: We do not have a list of blacklist companies.

5. What is the difference between “to make a false claim” and “making false claims about a product”?

Answer: to make false claims is about to make it and making a false claims, its in process of making a false claims.

6. “cooling off period” constitutes the biggest share of unfair trade practices but i’m not entirely sure what it meant.

Answer: Under the Consumer Protection (Fair Trading) Act, the 3-day cooling off period is only application to 2 industries, Timeshare and uninvited Direct Sales (Door-to-Door). As for other industries, it’s based on the goodwill of the vendor to extend it to their customer.

We regret that we are unable to provide this information…

As you may have guessed, i wasn’t too enlightened. I followed up with these questions and was rewarded with yet another polite and somewhat familiar reply.

Thanks for replying to my queries.

For 2) & 3), is it because
a) the information was not compiled for 2005-2006;
b) they are being compiled and may be released by CASE later; or
c) they are available but can’t be released to me or any member of the public?
I understand that such statistics are compiled by CASE annually and i’ve seen them mentioned in news reports.

Answer: Thank you for your reply. We regret that we are unable to provide any information. You can refer to our website:- www.case.org.sg. If need to reveal it would be in our website. We need to seek your understanding in this matter.